FAQ
Frequently asked questions
Products and filters
How does the LifeStraw filter work?
LifeStraw Go bottles use a two-stage filter system. A membrane filter removes bacteria, parasites, and microplastics, while an activated carbon filter reduces chlorine, odors, and chemicals — making the water both safer and taste better. You fill the bottle with tap water, and the water is filtered as you drink.
How long do the filters last?
This depends on the filter type. The activated carbon filter normally lasts around 100 liters, or approximately two months with daily use — replace it when you notice a change in taste or smell. The membrane filter has a significantly longer lifespan. Always follow the manufacturer's instructions that come with the bottle.
Where do I buy new filters?
We stock replacement filters in our online store. Make sure to choose the correct filter for your model—check the product page or contact us if you are unsure.
Can the bottle be washed in the dishwasher?
We recommend hand washing. The bottle can be placed in the dishwasher after the filter has been removed, but avoid hot drying cycles. The filter should never be put in the dishwasher.
Shipping and Delivery
Where do you ship from?
We ship with Bring from our warehouse in Drammen.
What is the delivery time?
Orders are normally packed within 1–2 business days and then shipped with Bring. You will receive tracking information by email when your package has been sent.
What does shipping cost?
Shipping costs are calculated at checkout based on the delivery method, and will be clearly displayed before you pay.
Returns and right of withdrawal
Can I cancel the purchase?
Yes. You have a 14-day right of withdrawal according to the Norwegian Right of Withdrawal Act. See the "Right of Withdrawal and Returns" page for complete information and the withdrawal form.
Can I return an opened filter?
For hygienic reasons, sealed filters cannot be returned if the seal is broken. Unopened products in their original condition can be returned within the cooling-off period.
Who pays for the return shipping?
If you use your right of withdrawal, you, the customer, pay for return shipping. If the return is due to a defect or fault in the product, we will cover the cost.
Other
What payment methods do you accept?
We accept Vipps, card (Visa/Mastercard), Apple Pay and Klarna. You choose your payment method at checkout.
Is it safe to pay with you?
Yes. All payments are handled through Shopify's secure payment solution, and we never store your card details.
Didn't find what you were looking for?
Do not hesitate to contact us!